Technical Support for Videoconferencing 
What will you learn?
On completion of this course, delegates will be able to: 
- Present an overview of the standards relating to videoconferencing and describe what an endpoint is and its role in videoconferencing.
- Explain the role of JVCS in supporting JANET organisations and name at least two of its functions.
- Describe the hierarchy of gatekeepers and name the three layers involved.
- Explain the global dialing scheme and describe the elements of the E.164 number relevant to their sector.
- Describe the function of a CODEC and at least three solutions available.
- Make an informed decision regarding the purchase of cameras, monitors, microphones, document viewer and data projector suitable for your videoconferencing environment.
- Highlight at least two areas that need to be considered when deploying a portable videoconferencing unit within your organisation.
- Suggest the different groups of personnel within your organisations that should be consulted when planning and creating a videoconferencing environment.
- Analyse a room’s suitability for use as a videoconferencing environment and suggest solutions to issues identified. This would include issues associated with its location, size, acoustics, shape and lighting arrangements.
- Describe at least five areas that should be considered when installing cabling and electrics into a videoconferencing environment.
- Highlight at least three key points relating to network speed and duplex settings when deploying videoconferencing.
- Describe how H.323 can work with a firewall and how firewall traversal should be configured.
- Analyse the use of a VLAN for videoconferencing traffic and make an informed decision about its appropriateness in your videoconferencing environment.
- Describe the process for deploying a local gatekeeper.
- Describe at least three ways in which to physically protect your videoconferencing equipment and content.
- Evaluate a videoconferencing environment for potential health and safety issues and the impact videoconferencing will have on your existing information security policies.
- Suggest at least four of the things you will need to know when configuring an endpoint.
- Review some of the way users can be supported locally during a videoconference and analyse their appropriateness within your organisation.
Course Overview
Videoconferencing is becoming more popular as it reduces travel time, costs and environmental impact. It enables staff to maintain a better work life balance and supports the sharing of resources. Within the context of national JANET services, this course will provide a useful introduction to the technical aspects of videoconferencing. It includes an overview of the components of a videoconferencing network, details of how to set up a videoconference facility within your organisation and how to manage these facilities. This is supported by details of how to make the most of existing facilities and tips on ongoing management and support of users. This course will focus on good practice and technical theory, it does not cover technical configuration of videoconferencing components.
Topics Covered
- Operation of the national videoconferencing service
- Components of a H.323 enabled network
- Choice of videoconferencing equipment
- Planning, design and layout of videoconferencing facilities
- Networking issues and potential solutions
- Local management and support
- Security issues
- Future developments
Benefits
This course will provide participants with a sound introduction to the technical aspects of implementing and running videoconferencing within their organisation.
Who should attend?
The course is of benefit to anyone with responsibility for setting up or managing the technical aspects of videoconferencing facilities.
All delegates must attend our ‘Introduction to Videoconferencing’ or be able to prove extensive experience in this area.
Timetable/On the Day
The course timetable will be adjusted on the day to allow discussion of areas of particular interest to the audience. The course will therefore run from 10am to 4.30pm . Registration will take place from 09:30 – 10:00.
The course includes various group discussion and floorplan activities. All delegates will receive a full colour workbook specifically written for this course.
Lunch and refreshments will be provided.
Cost
The cost for staff working in Government funded Higher Education Institutes, Further Education Colleges and the Research Councils is £180 including VAT
All Regional Broadband Consortia, Local Authorties and delegates from UK Schools will be charged £200 including VAT
For further details please see Training Prices.
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