JANET Off-Site Resolver Service Contact Details

JANET Service Desk

The JANET Service Desk is staffed from 8:00 - 18:00 Monday to Friday and is covered by an answering machine outside these hours. All enquiries are dealt with in accordance with JANET(UK)'s Service Level Agreements (SLAs) .

Telephone: 0870 850 2212 ( UK )
Fax: 0870 850 2213
E-mail: service@ja.net

It is helpful to include the abbreviation ‘JOR service' in the Subject field of any mail message.

Contact the JANET Service Desk to:

• register to use the JANET Off-site Resolver Service
• notify change to your JANET IP address range
• change the contact details we have for your organisation
• comment, ask questions or make complaints about the way the service works, the level of service received, or the documentation for the service.

Fault reporting

If an organisation believes that its e-mail or web services are not working properly, or their Internet connectivity seems to be lost, it is strongly recommended that they contact their service provider in the first instance, to help diagnose exactly where the problem lies. In the case of FE colleges, this will be the corresponding Regional Support Centre (RSC).

If you have checked that there are no connectivity issues, but there is still no response from designated resolvers, or lookups take an unusually long time, please report the difficulty to the JANET Service Desk as above.